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NSTechno-phone Manager

Unified Communications energizes your business by eliminating waste in communications

We offer the mission critical IT solution with full-line support.

Unified Communications (UC)

UC: a technology that integrates different forms of communication, including telephony, e-mail, and instant messaging (IM), so that they work together seamlessly. Along with information sharing, its ability to let you use the most appropriate form of communication regardless of where you are or what device you are using not only helps you work at a faster pace but also has the potential to energize your business and facilitate new working practices.

figure:Unified Communications

NSTechno-phone Manager

NSTechno-phone Manager is a web-based computer telephony integration (CTI) application that integrates with Cisco IP telephony solutions. It provides enhanced ease-of-use and productivity with a wide range of IP telephony functions, such as making or transferring calls, that can be used from a PC screen.

NSTechno-phone Manager Ver 10.0 has been released.
NSTechno-phone Manager Ver 10.0 is compatible with Cisco Unified Communications Manager 11.5.

Product features

1. Eliminate dialing and avoid wrong numbers

figure:Phonebook search and calling

Provides three phonebooks (company, personal, and common) that are searchable by department, name, job title, telephone number, comments, and other keywords, with a “click to call” function that can make calls simply by clicking on a phone number in the search results.

2. On-screen display of caller information for easier handling of incoming calls

figure:Incoming call monitoring and display

Caller information (name, company name, phone number, etc.) is displayed in a popup. The displayed information is taken from the company, personal, or common phonebook.

3. Information about what colleagues are doing helps choose how best to contact them

figure:presence function

Being able to check whether colleagues are in the office or on the phone avoids wasted time by allowing you to choose how best to contact them (by phone, e-mail, message, or web conferencing).

4. More reliable confirmation of message received, eliminating communication errors

figure:Message taking

Features include an (optional) call forwarding function triggered when someone is out of the office that automatically routes calls to their smartphone or sends a notification by mail, and a message-taking function that saves the message taken down when a colleague answers on another person's behalf in a server and makes it available to the recipient from any PC on the intranet.

5. Keeping phonebooks on a server prevents leaks, providing better corporate risk management

figure:Prevention of information leakage

Because phonebooks are held on a server, users do not need to save contact information on their smartphones. Because the phone does not hold any information, there is no risk of leaks if it is lost.

6. Compliant with revisions to Japan's Commodity Exchange Law, with additional function to screen unwanted calls

figure:Incoming and outgoing call blocking

The May 2005 revisions to Japan's Commodity Exchange Law prohibit continued telephone marketing of products to customers who have declined such calls. In addition to blocking calls when the calling number is a restricted number under this provision, a new incoming and outgoing call blocking function is also provided to prevent unwanted calls.
* Optional function

7. Invigorates communications and facilitates new working practices

figure:Integration with web conferencing system

Integrates with Cisco WebEx to book web conferences from the phonebook and sends out e-mails to all conference participants. Also helps introduce new working practices such as telecommuting or hot desking (whereby staff do not have a pre-assigned location) by providing users with the same environment they have at the office regardless of time or device, including integration with Cisco Jabber IM to quickly set up chat using the phonebook.
* Optional function

Main functions

Phonebook search and calling The three phonebooks (company, personal, and common) can be searched from a PC and calls made automatically by clicking on a phone number in the search results (click to call).
Out-of-office/on a call (presence function) A PC display shows, in realtime, whether colleagues are in the office or on a call based on monitoring of their IP phone and a button provided to indicate whether or not they are at their desk.
Incoming call monitoring and display When a call is received from a monitored number, caller information is displayed on a popup on the PC screen. The displayed information is taken from the company, personal, or common phonebook.
Message taking Users can take a message when they answer a call on another person's behalf. The intended call recipient can then view this message from any PC on the intranet. The message can also be sent to the recipient by e-mail.
Incoming and outgoing call history This function displays records of incoming and outgoing calls and can be used to make calls by clicking on a displayed phone number (redial).
Phonebook maintenance Entries in the company, personal, and common phonebooks can be added, modified, or deleted. An import and export function is also provided for loading entries. The system can be customized to exchange data with human resource or other systems.

Optional functions

Copy & call Copy a telephone number from an e-mail, web page, or document file and then click the task tray icon to initiate a call automatically.
Automatic presence (out-of-office) function Automatically detects when someone is away from their desk based on whether or not their keyboard lock or screen saver is active.
Out-of-office call transfer Automatically forwards calls to a designated number (such as the user's smartphone) when they are out of the office or otherwise away from their desk. Also sends caller details to the call recipient's e-mail address (PC or smartphone).
Incoming and outgoing call blocking This function blocks calls from or to telephone numbers on the restricted caller and restricted called number lists respectively (including 0 calls and special numbers). Calls to restricted numbers are blocked and a message indicating this is displayed. Incoming calls from restricted numbers are automatically forwarded to a number specifically designated for receiving blocked calls or to an IVR or answer machine function. It is also possible to automatically forward incoming calls from unknown numbers to a specifically designated number.
Extended call-in-progress function This displays a “?” in the call-in-progress field if the status of an IP phone is unknown (out of service, etc.).
Touch screen display Presence settings and message access are available from IP phone touch screens.
Automatic login This provides an http single sign-on interface for use when NSTecho-phone Manager is invoked from other applications. The http interface can be used by specifying the user's employee ID and password.
Automatic password updating This provides an http interface for login password management that is used to update a user's NSTecho-phone Manager password from other applications. The http interface can be used by specifying the user's employee ID and password.
Cisco Unity integration This automatically calls the number of the Cisco Unity message system at the press of a button. It is also possible to instruct call forwarding to transfer calls to voice mail.
Note: This is only available when Cisco Unity has a single number. It is not available if multiple numbers are used.
Mobile phone integration This provides access to NSTecho-phone Manager via a smartphone (iPhone or Android) or tablet browser or a dedicated smartphone (iPhone or Android) app to perform operations such as using the phonebook, updating presence information, or accessing messages. No data needs to be stored on the device itself. The customization capability can also be used for “V” calling.
English language display Users can switch PC and Smartphone screens between English and Japanese.
Reception desk function This can be used to look up departments or members of staff and notify them of visitors by using the touch panel or buttons of an IP phone located at the company reception desk.
Chat integration This can display presence information or setup chat through a link to Cisco Jabber IM.
Integration with web conferencing system Web conferences can be booked through a link to Cisco WebEx.

System block diagram

Specifications

Server software configuration OS Windows Server 2016
Web application ISS・Tomcat
CCM module JTAPI
Database
  • SQL Server 2016、SQL Server 2016 EXPRESS
Client software configuration OS Windows 7
Browser Internet Explorer 11
* Requires Microsoft.Netframework 4.5

NRI Group Companies

Mizuho Group Companies